nunsta Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout unless the context clearly indicates otherwise:

• "nunsta," "we," "us," or "the Company" refers to the legal entity operating the nunsta platform under a valid licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "Platform" means the nunsta website accessible at nunsta.net, including all sub-pages, casino game interfaces, sports betting modules, account management systems, and any associated mobile or progressive web application.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the Platform in any capacity.
• "Account" means the registered player account created by an individual upon completing nunsta's Know Your Customer (KYC) verification process.
• "Real-Money Play" means any wager, bet, or gaming session conducted using a PHP balance held in a verified Account.
• "Bonus Funds" means any promotional credits, free spins, cashback awards, or loyalty rewards credited to a player's Account pursuant to a nunsta promotional offer.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they become eligible for withdrawal, as specified in the applicable promotion's terms.
• "KYC" means Know Your Customer — the identity and age verification process mandated by nunsta and PAGCOR regulations before Real-Money Play is permitted.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating and licensing all legal gambling activities within the Republic of the Philippines.
• "PHP" or "₱" means Philippine Peso, the sole currency in which all Account balances, deposits, withdrawals, and wagers are denominated on the Platform.
• "Prohibited Jurisdiction" means any country, territory, or jurisdiction from which accessing or using the Platform is prohibited by applicable law or by nunsta's internal compliance policies.

Acceptance of Terms

These Terms & Conditions, together with nunsta's Privacy Policy and Responsible Gaming Policy (collectively, the "Agreement"), govern all use of the Platform. By completing the registration process, logging into an existing Account, or placing any wager on the Platform, you are entering into a legally binding agreement with nunsta on the basis of these Terms.

If you are accessing the Platform on behalf of another individual, you represent and warrant that you have the authority to bind that individual to this Agreement, and all references to "you" shall include that individual. nunsta does not permit account sharing or the use of one Account by multiple individuals.

These Terms are available in English. While nunsta's customer support team can communicate in Filipino, the English-language version of these Terms is the legally operative version in the event of any inconsistency or dispute.

Eligibility & Registration

To register and maintain an Account on the nunsta platform, you must satisfy all of the following eligibility requirements at all times:

1. You are at least 21 years of age at the time of registration and at all times thereafter while using the Platform.
2. You are a natural person and not a corporation, trust, partnership, or other legal entity.
3. You are physically located within the Philippines or are a Philippine-resident player accessing the Platform from an eligible jurisdiction at the time of play.
4. You are not accessing the Platform from a Prohibited Jurisdiction.
5. You have not previously been self-excluded from the nunsta platform or any PAGCOR-regulated gaming platform in a manner that remains in effect.
6. You are not an employee, contractor, director, or officer of nunsta or any affiliated entity, nor an immediate family member of such a person.
7. You are acting on your own behalf and not as an agent, proxy, or on behalf of any third party.

nunsta reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification (PhilSys National ID, UMID, Philippine passport, or driver's licence), proof of address, and source-of-funds documentation. Failure to provide satisfactory documentation within the timeframe specified by nunsta may result in Account suspension and withholding of withdrawals pending compliance review.

Each individual is permitted to hold only one Account on the nunsta platform. The creation of duplicate or multiple Accounts — whether using the same or different personal details — is strictly prohibited and will result in the closure of all associated Accounts and forfeiture of balances held in any Account found to be in violation of this rule.

Account Obligations

You are solely responsible for the security and confidentiality of your Account credentials, including your password, SMS one-time password (OTP) codes, and any two-factor authentication (2FA) methods linked to your Account. nunsta will never ask for your full password by any means of communication.

You must notify nunsta immediately via the support channel if you suspect or become aware of any unauthorised access to your Account, any loss or theft of your login credentials, or any fraudulent transaction on your Account. nunsta will take reasonable steps to assist with Account recovery; however, nunsta accepts no liability for losses arising from unauthorised access where you have failed to maintain the security of your credentials or failed to notify nunsta promptly.

You agree to:

• Provide accurate, complete, and current personal information at registration and to update your Account details promptly if any information changes.
• Enable and maintain two-factor authentication (SMS OTP or authenticator app) on your Account as a condition of withdrawal eligibility.
• Not share your Account credentials with any other person or allow any other person to access the Platform using your Account.
• Not use automated software, bots, scripts, or any other non-human means to interact with the Platform.
• Accept full responsibility for all activity conducted through your Account, whether or not such activity was authorised by you.

Deposits & Withdrawals

All Account balances on nunsta are denominated exclusively in Philippine Pesos (PHP / ₱). nunsta does not charge currency conversion fees on deposits or withdrawals, as all supported payment methods transact in PHP natively.

Supported deposit and withdrawal methods include: GCash, Maya, BPI, BDO, UnionBank, Metrobank, 7-Eleven cash-in, USDT, and Coins.ph. Availability of specific payment methods may vary based on your location and account verification status. nunsta reserves the right to add or remove supported payment methods at any time with reasonable notice.

Deposits: Deposits are credited to your Account balance upon confirmed receipt and reconciliation by nunsta's payment systems. GCash and Maya deposits are typically instant. Bank transfer deposits are processed within the same banking day if initiated before 3:00 PM Philippine Standard Time (PST) on a banking day. 7-Eleven cash-in transactions are processed upon receipt of confirmation from the payment processor.

Withdrawals: Withdrawal requests are subject to the following conditions:

1. Your Account must be fully KYC-verified before any withdrawal is processed.
2. You must have completed the applicable Wagering Requirement for any Bonus Funds included in your withdrawal request.
3. Withdrawals will be processed to the same payment method used for your most recent deposit, unless an alternative method is approved by nunsta's finance team following a verification request.
4. nunsta reserves the right to request additional source-of-funds documentation for withdrawal requests exceeding ₱50,000 within any 30-day period.
5. nunsta targets same-day processing for withdrawal requests submitted before 2:00 PM PST on banking days; however, processing times depend partly on third-party payment providers and nunsta makes no absolute guarantee of same-day settlement.

nunsta does not accept deposits from third parties. All funds deposited to your Account must originate from a payment account registered in your own name. Deposits found to have originated from a third-party account will be returned and may trigger an AML review.

Bonuses & Promotions

nunsta offers a range of promotional offers to eligible players from time to time, including welcome deposit bonuses, free spins, cashback promotions, and loyalty programme rewards. All promotional offers are subject to the specific terms published on the promotion's detail page, which take precedence over these general Terms in the event of any inconsistency specific to that promotion.

The following general rules apply to all Bonus Funds on the nunsta platform:

• Bonus Funds are credited to a separate bonus balance and cannot be withdrawn until the applicable Wagering Requirement has been met in full.
• Wagering Requirements must be completed within the validity period specified for each promotion. Bonus Funds and any associated winnings that remain subject to an unmet Wagering Requirement at the expiry of the validity period will be forfeited automatically.
• Unless otherwise specified in the promotion terms, Bonus Funds may only be wagered on eligible game categories as listed in the promotion detail. Wagers placed on excluded games do not count toward the Wagering Requirement.
• nunsta reserves the right to cancel or modify any promotional offer at any time. Where a promotion is cancelled after Bonus Funds have already been credited, any portion of the Wagering Requirement already completed will be honoured on a pro-rata basis at nunsta's discretion.
• A player may only claim each promotional offer once, unless the promotion is explicitly designated as recurring. Attempts to claim the same promotion multiple times using duplicate Accounts or third-party payment accounts constitute abuse and will result in Account closure.
• Maximum cashout limits from Bonus Funds, where applicable, are specified in the individual promotion terms and are enforced at the point of withdrawal processing.

Gameplay Rules

All casino games available on the nunsta platform are certified for fairness by independent third-party testing laboratories accredited under applicable gaming standards. Certified Return-to-Player (RTP) percentages for each game are available in the game's information panel.

In the event of a technical malfunction, disconnection, or system error during a game round, nunsta's system logs constitute the definitive record of game outcome, wager amount, and any winnings or losses attributable to the round. nunsta will endeavour to restore any interrupted game round to its correct state based on system logs; where this is not technically possible, the wager amount for the affected round will be returned to the player's Account balance.

nunsta reserves the right to void any wager or game result where:

• A technical error, software bug, or data feed error has materially affected the game outcome.
• The wager was placed in breach of these Terms or the specific game's rules.
• nunsta has reasonable grounds to believe the wager forms part of a pattern of collusion, match-fixing, or exploitation of a software error.

Sports betting markets are subject to nunsta's Sports Betting Rules, which are published separately and incorporated into these Terms by reference. Settlement of sports bets is based on official results as recognised by the relevant governing body of each sport. In cases of uncertainty, nunsta reserves the right to delay settlement pending official confirmation.

Prohibited Conduct

The following conduct is strictly prohibited on the nunsta platform. Engagement in any prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant Philippine law enforcement or regulatory authorities:

• Registering more than one Account, or registering an Account using false, borrowed, or third-party identity information.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other means of IP obfuscation.
• Using automated software, bots, scripts, AI-assisted play tools, or any non-human means to interact with games or the Platform.
• Exploiting software bugs, errors, or unintended game behaviours to obtain an unfair advantage; any winnings derived from such exploitation are void.
• Colluding with other players in card games, live dealer games, or sports betting markets to gain an unfair advantage.
• Engaging in any form of money laundering, structuring of transactions, or use of the Platform to process funds of illicit origin.
• Depositing funds using a payment account not registered in your own name, or accepting deposits into your Account from a third party's payment account on their behalf.
• Harassing, threatening, or abusing nunsta staff or other players through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise extract the source code or underlying logic of any part of the Platform.

Responsible Gaming

nunsta is committed to promoting responsible gaming in accordance with PAGCOR's regulatory framework and its own internal Responsible Gaming Policy. The following tools and measures are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their Account settings. Limits take effect immediately upon setting. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before taking effect; decreases take effect immediately.
• Session Time Reminders: Players may configure session duration alerts that notify them when they have been playing continuously for a defined period.
• Cool-Down Periods: A temporary suspension of 24 hours, 7 days, or 30 days may be applied to an Account at the player's request. During a cool-down, login is disabled and no wagers can be placed. Existing withdrawal requests are processed normally during a cool-down period.
• Self-Exclusion: Players who feel they need a longer break from gaming may request self-exclusion for a minimum period of 6 months, up to a permanent exclusion. Self-exclusion is enforced at the identity level — a self-excluded player cannot create a new Account using the same KYC-verified identity documents. Self-exclusion requests, once implemented, cannot be reversed before the exclusion period expires.

To activate any of the above tools, log into your Account and navigate to the Responsible Gaming section of Account Settings, or contact nunsta support directly. nunsta's support team is trained to identify signs of problem gambling and is required to escalate welfare concerns to nunsta's designated Responsible Gaming officer.

For additional responsible gaming information, support resources, and self-help tools, players are encouraged to consult the PAGCOR responsible gaming programme. nunsta's full Responsible Gaming Policy is available at nunsta.net/responsible-gaming.

Intellectual Property

All content on the nunsta platform — including but not limited to the nunsta name and logo, website design and layout, game interfaces, graphics, software, text, data compilations, and promotional materials — is the exclusive property of nunsta or its licensors and is protected by applicable intellectual property laws of the Philippines and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or display any part of the Platform without nunsta's prior written consent.
• Use nunsta's trademarks, logos, or branding in any manner that implies endorsement, affiliation, or sponsorship by nunsta without express written authorisation.
• Create derivative works based on Platform content.
• Scrape, crawl, or systematically extract data from the Platform by automated means.

Any unauthorised use of nunsta's intellectual property will result in immediate termination of your licence and may give rise to civil and/or criminal liability under Philippine intellectual property law.

Liability & Disclaimers

The nunsta platform is provided on an "as is" and "as available" basis. While nunsta makes every reasonable effort to ensure the Platform is available, accurate, and free from defects, nunsta does not warrant that:

• The Platform will be uninterrupted, error-free, or available at all times.
• Any defects in the Platform will be corrected within any specific timeframe.
• The Platform or the servers that make it available are free from viruses or other harmful components.

To the maximum extent permitted by applicable Philippine law, nunsta's total aggregate liability to you arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you to your nunsta Account in the 30-day period immediately preceding the event giving rise to the claim.

nunsta accepts no liability whatsoever for:

• Loss of winnings, profits, or business revenue arising from Platform unavailability or technical errors.
• Losses resulting from your failure to maintain the security of your Account credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers (GCash, Maya, BPI, BDO, etc.).
• Any indirect, special, incidental, or consequential loss or damage of any kind.

Nothing in these Terms excludes or limits nunsta's liability for fraud, for death or personal injury caused by nunsta's negligence, or for any other liability that cannot be excluded or limited under applicable Philippine law.

Termination

Termination by nunsta: nunsta may suspend or permanently close your Account at any time, with or without notice, where:

• You have breached any provision of these Terms.
• nunsta is required to do so by PAGCOR, the AMLC, or any other competent Philippine regulatory or law enforcement authority.
• nunsta reasonably suspects that your Account is being used for money laundering, fraud, or any other illegal activity.
• You have provided false or misleading information at any point during registration or subsequent KYC verification.
• Your continued use of the Platform poses a regulatory, legal, reputational, or financial risk to nunsta.

Upon termination for cause, nunsta reserves the right to withhold any balance remaining in your Account pending investigation and compliance review. Where a withheld balance is ultimately determined to be legitimate, it will be returned to you via the most recent verified payment method on your Account.

Voluntary Closure: You may close your Account at any time by submitting a written request to nunsta support. Account closure requests will be processed within 5 business days. Any balance remaining in your Account at the time of voluntary closure will be returned to your verified payment method following standard AML checks.

Disputes & Governing Law

These Terms & Conditions and the Agreement as a whole are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Dispute Resolution Process: In the event of any dispute between you and nunsta arising from or in connection with these Terms or your use of the Platform, you agree to first attempt to resolve the dispute informally by contacting nunsta support in writing. nunsta will acknowledge your complaint within 24 hours and endeavour to provide a substantive response within 5 business days.

If the dispute is not resolved informally within 30 days of your initial written complaint, either party may refer the matter to PAGCOR's dispute resolution mechanism. nunsta is bound by the outcome of any PAGCOR-mediated dispute resolution process.

You agree that any legal proceedings arising out of or in connection with these Terms that are not resolved through the above process shall be brought exclusively in the courts of competent jurisdiction in the City of Manila, Philippines, and you irrevocably submit to the personal jurisdiction of such courts for that purpose.

Amendments

nunsta reserves the right to amend these Terms & Conditions at any time. Where a material change is made to the Terms, nunsta will provide at least 7 days' advance notice by posting the updated Terms on this page and, where practicable, by sending a notification to your registered email address or via in-platform notification.

The "Last Updated" date at the top of this page will be revised each time the Terms are amended. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must discontinue use of the Platform and may request voluntary Account closure as described in Section 12.

nunsta maintains an archive of prior versions of these Terms, which is available upon written request to nunsta support. This allows players to compare current Terms against those in effect at the time of any disputed transaction or event.

Contact

For questions, complaints, or formal notices relating to these Terms & Conditions, please contact nunsta using the details below. All formal legal notices must be submitted in writing.

For regulatory complaints that have not been resolved satisfactorily through nunsta's internal dispute resolution process, players may contact PAGCOR directly through PAGCOR's official website and public complaints channels.