nunsta Frequently Asked
Questions

nunsta requires a valid Philippine government-issued photo ID for KYC verification. Accepted documents include a PhilSys National ID, UMID, passport, driver's licence, or PRC ID. You will also need to submit a clear selfie holding your ID. Verification is required before processing any withdrawal and is typically completed within 24 hours of submission.

If you cannot log in to nunsta, first check that you are using the correct registered mobile number or email and that Caps Lock is off. If you have forgotten your password, use the Forgot Password option to receive a reset link via SMS or email. Accounts may also be temporarily locked after multiple failed login attempts as a security measure — contact 24/7 live chat support to unlock yours.

No. nunsta strictly allows one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately to have the situation resolved without penalty.

To permanently close your nunsta account, contact our support team via live chat and submit a formal closure request. Any remaining balance will be withdrawn to your registered payment account before closure. If you are closing your account due to gambling concerns, we encourage you to consider our self-exclusion options first, which provide a cooling-off period without permanently losing your account history.

The minimum deposit on nunsta is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit set by nunsta, though your bank or e-wallet provider may impose their own daily transfer caps. All deposits are processed in Philippine Peso (PHP).

GCash withdrawals on nunsta are typically processed within 15 to 60 minutes once approved, making it one of the fastest withdrawal methods available. Processing times may be slightly longer during peak hours or weekends. To be eligible for withdrawal, your account must have completed KYC verification. The minimum withdrawal amount for GCash is ₱200.

nunsta does not charge any fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO, etc.) may apply their own transfer charges, which are outside of nunsta's control. We recommend checking your provider's fee schedule before initiating a transaction. Cryptocurrency withdrawals via USDT may have network gas fees that vary based on current blockchain conditions.

Bank transfer withdrawals to BPI, BDO, Metrobank, and UnionBank are typically processed within 1 to 3 business days from the time of approval. Withdrawals submitted on weekends or Philippine public holidays are processed on the next available business day. If your withdrawal has not arrived after 3 business days, contact our 24/7 support team with your transaction reference number for assistance.

Yes. nunsta is fully optimised for mobile play on both Android and iOS devices. You can access the full range of casino games, sports betting, and account management features directly through your mobile browser — no app download is required. The mobile interface is designed for smooth gameplay even on slower mobile data connections, which is ideal for players in areas outside Metro Manila.

RTP varies by individual game title. Most slot games on nunsta have an RTP between 94% and 97%, which is competitive with international casino standards. The specific RTP for each game is displayed within the game's information panel. Higher RTP means the game returns more to players over a large number of spins — though individual sessions can vary significantly due to normal variance and volatility.

Yes. nunsta features a full live casino lobby with real dealers streaming in real time. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and Live Dragon Tiger — all popular choices among Filipino online casino players. Live casino games are available 24 hours a day and can be played on both desktop and mobile devices with a stable internet connection.

Yes. nunsta's sportsbook covers PBA (Philippine Basketball Association) games alongside NBA, UFC, boxing, and international football. Pre-match and live in-play betting options are available for major events. Odds are displayed in decimal format and updated in real time. Minimum bet amounts start at ₱50, making it accessible for casual bettors and experienced punters alike.

Wagering requirements specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable funds. nunsta clearly states the wagering requirements for every promotion on the relevant promotion detail page before you claim it.

Yes. All nunsta bonuses carry an expiry period, which is stated in the specific promotion terms. Most bonuses must have their wagering requirements completed within 7 to 30 days of being credited. Uncompleted bonus funds that expire are removed from your account automatically. nunsta recommends reading the full terms of each promotion before claiming to avoid losing bonus value due to missed deadlines.

No. Bonus funds on nunsta cannot be withdrawn directly — they must first be converted to real money by completing the stated wagering requirements. Once the wagering requirement is met, the resulting real-money balance is fully withdrawable with no additional restrictions. Your account dashboard clearly shows your current bonus balance, wagering progress, and expiry date so you can track your status at any time.

Yes. nunsta operates a tiered loyalty programme where players earn points for every real-money wager placed on eligible games. As you accumulate points, you progress through loyalty tiers — each unlocking improved benefits such as higher withdrawal limits, personalised reload bonuses, dedicated account managers, and faster processing times. Details of the current loyalty programme tiers and point earn rates are available in the Promotions section of your account.

The minimum age to register and play on nunsta is 21 years old. This is in line with Philippine law governing casino-style gambling. Age verification is mandatory during the KYC process — all players must submit a valid government-issued photo ID confirming they are 21 or above before any withdrawal is processed. Accounts found to belong to individuals under 21 will be permanently closed and all deposits returned.

All responsible gaming tools on nunsta — including deposit limits, loss limits, session time limits, cool-down periods, and self-exclusion — are available under Account Settings > Responsible Gaming once you are logged in. Restrictions take effect immediately upon activation. Self-exclusion periods range from 1 month to indefinite. Our 24/7 support team can also activate any of these tools on your behalf if you prefer not to log in.

If you are concerned about your gambling behaviour, nunsta encourages you to use the self-exclusion tools in your account settings immediately. For professional support, the National Center for Mental Health (NCMH) Crisis Hotline is available at 1553 (toll-free). PAGCOR also operates a national responsible gaming programme. Gamblers Anonymous Philippines holds peer support meetings in Manila and Cebu, with online sessions also available. See our Responsible Gaming page for a full list of resources.

nunsta uses 256-bit SSL encryption across all pages and transactions to protect your personal and financial information in transit. Payment data is processed through PCI-DSS compliant payment gateways and is never stored on nunsta servers. Your account is further protected by OTP-based login verification. We recommend enabling two-factor authentication and using a strong, unique password for your nunsta account. For full details, see our Privacy Policy.